Hisense don't seem to be learning from their mistakes. Model 55T880UW. And have to be manually adjusted every time, which is a PITA. You might have to ask Hisense to replace your 2017 Model with a 2018 model if they can fix the aspect ratio issue you are having with the Media Player. They will work on previous versions eg windows 8, and we recommend owners of windows 10 to go back to an older version of windows or use android devices", After many expletives on my part about their not so smart 4k television I was put back through to AO.com, they agreed that they were unaware of the problem and would immediately change it for the next model up, I refused after I had learned that Hisense have for 2 years had the same problem in the USA, Hisense should by law state that their Smart TV's will not work with windows 10, *** Email address is removed for privacy ***. It's a 2016. 1:1 pixel mapping should resolve the issue, but there is no option for that in the settings. Which will show in the row below where the tv icons are/were. Just about everything about it is pretty good so far but unfortunately the TV won't allow me to adjust the aspect ratio when viewing films on the inbuilt media center via a HDD. My solution was to return the defective Hisense and buy a TV that works properly and is able to perform the functions it is advertised to perform, eg ARC and being able to save its picture settings. Setting this to original size displays the video at... well.... its original size. I called support today and they had me do a factory reset. I bought mine ~September 2017 and have this problem when attempting to use the DLNA client to stream from my NAS. When it is loose or damaged, the quality of the audio or video on your television may drop dramatically. Other than these problems the Hisense 55" with HDR that I bought is pretty good bang for … When I turn the tv on, the power button turns blue like normal, but a black screen with no sound is what I get. I also thought it may have been a transcoding issue on my PC so I've updated Serviio to the latest version and have the latest codec pack from K-Lite. You posted this document which did detail the problem very clearly: https://docs.google.com/document/d/1f1IPQmcFQkKbL2OOWABQqgzkrcwDNzAh_0pNVZcpG-E/edit, I came across this as the best thread on this problem with Hisense TV. Not sure if that had anything to do with it at all but it was worth a shot I guess. The problem is they make the video look too smooth. I purchased this TV so that I can watch movies on the TV's media center via the hard drive. While doing this fix the distortion problem I am still not able to manually adjust the aspect ratio when in any of the in TV apps. Ended up streaming movies via chromecast as the files are on my PC. It had been working fine all this time. Now it seems the tables have turned and anamorphic widescreen squashes 21:9 content to fill the screen. Not the cleanest of solutions but worked for me. 3. I bought mine ~September 2017 and have this problem when attempting to use the DLNA client to stream from my NAS. My firmware was just updated for the 3rd time last week and the problem remains. Not what I wanted but it's a solution I guess. It's even worse using the built in Plex client.. http://forums.plex.tv/discussion/comment/1186984#Comment_1186984. Hisense Group Flat Panel Television ledn50k360gp. Both cords work on every I thought it is just my tv. I believe I read on a European forum on the k700 series they fixed that issue but Hisense Australia don't release many updates had to spend $350 on a HDMI stripper so I could use my 4k blu ray player on my so called 4k tv. movie from a different source. Microsoft Employee and that the phone number is an I just set my TV up to stream via my PC using serviio. Using that you can change the 'zoom mode'. I've read everything I can find via google but there appears to be no solution. TV shows are fine but any movie I've tried to watch regardless of container or settings is coming up zoomed and stretched to fit the screen size. It's easiest to check with mkvs and mkvmerge and then you can either remux them with the correct presentation information or edit the headers and apply it there. NOTE: Some troubleshooting steps may be different from your (Samsung, SONY, LG, Hisense, TCL, VIZIO) TV or remote control but generally will work the same to fix the problem. http://www.thewindowsclub.com/set-up-use-miracast-windows-10. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary I've sent off an email to Hisense to see if they can help. I thought it might be on child lock, because in the book it says that If you get a black screen, then child lock … TL1700. I don't have that issue. Check to see if the model was reviewed. Explore 16 listings for Hisense tv parts South Africa at best prices. I have played many video some formatted full screen 1080 or 4k and others the common "letterbox" narrowed vertical and they all come out with the proper aspect ratio when play by the PC over the HDMI. I will try some of the various remedies attempted here though I have fooled around with setup and found, like all here, that the overscan never turns off regardless of settings. That can usually be solved by turning off MEMC and turning down the sharpness to zero. I do, I just don't know how to fix it. Other than these problems the Hisense 55" with HDR that I bought is pretty good bang for the buck (USD 545) given the time I bought it. Hisense TV Review Roundup. This is correct.If you can't adjust the aspect ratio, the position is hard coded. Ours does the same thing. I haven't contacted support. Make sure the Hisense is entirely recharged by leaving it connected for at least 1 hour. to investigate the issue for you. All my movies are played either using USB or a bluray player and they come out in its proper aspect ratio. I called Hisense and spoke with a "tech" for about 30 minutes. I've got a hisense tv and was experiencing the same issue. Unplug it, clean its inputs and outputs, and reconnect it. 1. Thanks. They can be nice when you're watching sports or … 2. I find it odd that I never had an issue with the picture being stretched out until a couple months ago. Called Hisense today to see if there was a firmware update – said F0624 is the latest and to try a 'hard reset'. Not holding my breath though ... All my movies stays the same at aspect ratios I set. Can someone confirm that they are able to do this? The only options in the media player are "Zoom", "Normal" and "Original" but changing this does nothing at all to the picture. I just bought a brand new Hisense 58" Roku 4K Tv. The cheapest offer starts at R 350. Your television is not getting a signal. So frustrating!! Hisense TV is the most popular and best budget smart TV. Another "feature" about this TV I don't like is that the ARC HDMI channel is non standard – the audio return is actually over the optical audio link, not ion the same HDMI channel. I wanted to send them exact example videos that should work but don't, especially the extreme crop example where it's blatantly obvious, so we can all tell immediately if it's fixed or not with no mucking around back and forth. Hope this helps. You can read this article for solving your how to connect iPhone to Hisense tv problems. Even my Kodi movies are all good. Hisense Expands Laundry Range with PureJet and PureStream Series Australia Chooses Hisense as the Top Brand for French Door 6 Star – Australia’s Highest Energy Rated Fridge EVER I'm assuming Hisense R&D have this link? FIX TV SCREEN THAT RANDOMLY GOES BLACK. Other points I raised included:- Media files dropping out at random times to a black screen and needing to launch the file again- EPG having no memory of TV programs after powering off the TV- extreme pixilation when connected to a laptop in 1920x1080 via HDMI.- unable to change channels at times due to what seems to be a malfunction of the timeshift feature.I am curious to see if anyone else is having the above issues. This was really useful for many older widescreen TVs, especially when a lot of content was still 4:3 as it would insert the black bars. The MP4/MKV files display perfectly on the TV when playing via my Xbox or PS3 so that'll have to do. Thanks for your feedback, it helps us improve the site. By clicking through the different sections of the Self Help Guides you will find “how-to” information for operating your new TV or kitchen appliance, as well as helpful … I've just sent a message to Hisense Support, I have my fingers firmly crossed that there will be a firmware update to fix this. Services include: Screen Repair, Battery Replacement, and New Camera, Charge Port. H265) and 5.1 DD. In particular, your HISENSE TV LED H65A6500 can have fluorescent colors instead of normal colors. Perhaps log a support call Hisense Support here: Or you could Phone: 1 800 447 367 or email them "service.au@hisense.com". And the TV is still zooming movies, this is annoying. Microsoft Agent or I've emailed the USA Hisense support. Edit: Just checked and I'm actually am using G0607 Firmware.The problem still exists when you play files from USB – they Automatically select the wrong Aspect Ratio. Simply run through a fire stick, aspect ratio then works. Don't believe anything Hisense tech support tell you, they will lie over and over to string you along for as long as possible. I don't understand. If it isn't obvious from my tone, the 55N7 was my first and last Hisense. Gotta be some settings or maybe the movies you have are causing the issue. I guess bang for buck depends on what you end up with. Figured it would be a fruitless endeavour. Some TVs will turn the screen off but still play the sound if no movement is detected in the room. TV shows a blue, green, or black screen. It happens to all my movies, I watch mostly MKV's and AVI's and they all get strectched. Ads related to: Hisense Tv Screen Problems Results from Microsoft . I've tried two cords and each one will not work. Microsoft global customer service number. Solved: I bought this TV not to long ago. Microsoft global customer service number. exit the epg and suddenly the live tv channel being watched is letterboxed, or switch from the Telstra tv box on hdmi 1 back to live tv and it is letterboxed.Anyone else getting this, or have a suggestion? I picked myself up a new Hisense 58K321UW TV yesterday. My bose soundlink II Bluetooth speaker will not pair with my HP laptop. This is caused by anamorphic widescreen settings. Check out the points of Hisense tv picture problems. Too much information gets lost describing an issue like this to a tech guy on the phone, then him relaying it to R&D and whoever's else needs to deal with it. I've tried all adjusting all the settings in the aspect ratio settings but it just keeps defaulting back to zoom. File comes up around 2Gb. It appears unnatural and jarring, resulting in the soap opera effect. I don't know if that has anything to do with the issue but I thought it was worth looking into. I have 2 TVs same k321 model one 65 and one 42, and changing the setting in the cog when playing does absolutely nothing, he aspect never changes, which is the issue we have. Hisense U9F Quantum Dot (75-inch only): The Hisense 75U9F is a 75-inch Quantum Dot screen with Android TV, and over a thousand local dimming zones for keeping its 2,200 nits peak brightness in check. I have logged a call now with all the info and some example videos that they can test with. HELP: New Hisense TV won't adjust aspect ratio! official Have you contacted Hisense Support about the issue. It's not possible to manually adjust the aspect ratio because the option is grayed out when I pull up the settings menu. I will give them a call in the morning as well. And also, the low input lag suitable for gamers. I came to this thread but it seems nobody actually knows why it's happening. I am still having the same issues. In the media player controls there is a cog. The "rendering and display" of a video frame would be one such API, which would be common to the media player app and PLEX ... which is why I bet that PLEX will be fixed when the Media Player app is fixed!! I purchased a Hisense TV 1 year ago and within that time I have made 5 or more calls to repair the TV (TV screen going blank, constant updates, repair to product itself by technician). Can’t find your recommended settings 1. I watch 1080p/5.1 surround movies using a USB thumb drive through the media app. Did you encode them yourself? I encode at 1920x900 (some are 1920x1036 i believe) using Handbrake w/ HEVC & default fps for video. Maybe the TV doesn't honour the presentation aspect ratio information in the headers. Yes I've also seen this Aspect Ratio problem on the K321UW as well. Perhaps look a getting an external box. I don't know the answer to that, I haven't been following the movements of Hisense after my experience with the 55N7 which will be my last ever Hisense TV. My Hisense TV screen goes black intermittently. 1. I changed settings.. it only worked on Movie Mode in Picture Settings.. but i cant use that because the coloring is different .. as im using it with my computer as a giant monitor. How do I fix the problem? I mostly use the USB stick with movies encoded with HEVC (ie. If you want to iPhone screen mirroring on Hisense smart tv. Is there a software update option for these TVs? I highly recommend anyone else that would like to see these issues resolved to contact Hisense via both email and phone. Mobile Phone Repair - Residential Curbside Service www.mprstore.net. Yes that's exactly the link that I sent them, and the tech guy was looking at. However, the speaker can not be added. Just movies on the HDD and movies streamed on my server using the TV. I spoke with Hisense Support about a number of issues today, this one included. Its only been 3 weeks, this morning I got the Dark Screen Problem also. Protect Yourself From Tech Support Scams How to fix HiSense Restarting and Freezing Problem? Increase the ‘Color’ setting. It's not a whole screen blackout, it's bits of the screen, blocks, lines, and they aren't black, but just seem to have the wrong content. If so could you please send me the download link? Another "feature" about this TV I don't like is that the ARC HDMI channel is non standard – the audio return is actually over the optical audio link, not ion the same HDMI channel. I came across this as the best thread on this problem with Hisense TV. If this can't be fixed, do I have the right to return the TV for a refund? :-(. Doesn't happen with tv shows as they are all cropped to 16x9 already. volume and channel number Doesn’t shows sometimes too. In this case, first check the connection of your SCART. Hi – did hisense send you the firmware for you TV? I want to watch all my media files though the TV's media player and if this can't be fixed I consider this to be a fault. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary 518 Problems and Solutions My hisense is stuck on usb mode, and my remote won. If we did not review your model, visit our calibration page.Screen is too dark 1. i bought it at the GoodGuys on Boxing Day. While the picture distortion is fixed, now I'm getting either letterbox feeds or the sides are chopped off. Audio at Auto passthrough for 5.1 sound. My firmware was just updated for the 3rd time last week and the problem remains. You can follow the question or vote as helpful, but you cannot reply to this thread. I ended up calling Hisense, got a new G0607 firmware sent to me for the K321UW, which does allow the aspect control to work, both tvs now fine with aspect control. On the 55N7, it only happens with videos that are wider than 1920 pixels. But does the menu work to fix it? I have a HiSense LCD TV model no. Hmmm, might be some bug in the Amazon App in the TV as you have suggested. Increase ‘Backlight’ (‘Brightness’ on Sony TVs) 2. Did you check the settings? Change 'Color Temperature' to something colder. She suggested that she would forward my points on to the R&D team, and see if they can be resolved in future firmware requests. - extreme pixilation when connected to a laptop in 1920x1080 via HDMI. Hi beeyach, So the aspect ratio issue you were having with the Media Player in your 55N7 as detailed here: Has it been confirmed as being fixed in the Media Player in the 2018 Models? Enter your email here Please, enter an valid email address. Any luck with this?Who are you contacting at hi sense I might call them as well, I have the K322UW, and the same aspect ratio issues (among others). Hisense Group Flat Panel Television 5ok36og. technical support services. Our Self Help Guides have been designed to help you get the most out of your TV or kitchen appliances. Maybe there is a newer version that fixes the issue. My headset was recognized right away. when watching the video, push smart button on your remote, a menu will come up, then choose advanced settings, image zoom, scaled screen. windows 10 Miracast will not connect with my Hisense tv, can someone  tell me why,do I need drivers updates or do I need to just wait until someone @ the main office to fix it with a download. It says the software is the latest version. When I asked about the 1:1 pixel mapping that the spec sheet (and packaging) promotes being turned off in the menu and not being selectable to change they just sidestepped that and moved on. ah OK, I'm afraid the symptoms posted in question indicate failing display panel (the screen) that will need to be replaced to resolve the problem, screen replacement would cost approx new TV price if still available with Hisense Parts in area and it would not be feasible/ economical repair so you would be better off with a new TV at this point. 3. I think its your movies encoding. That didn't feel like good bang for the buck to me when TVs around the same price manage to do all those things fine. This has not bothered me terribly as I use a Minix mini PC as part of my setup to play through Kodi and with this method the Hisense TV always shows what it should. In the Hisense thread most people say the latest firmware fixed the aspect problem. Step 01: Purge all the apps ‘running’ First up, the moment you realize that your phone is either restarting all by itself which is a sign of overload or if its screen freezes, you need to purge all the apps that are running. I have tried this and it still won't allow me to un zoom the picture! I've seen this happen on the HDMI and component inputs. 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Screen TV from jbhufi 2 years ago article for solving your how to fix.! Paying for unnecessary technical support services 've made two calls to Hisense TV wo n't me! Great features know how to connect iPhone to Hisense to see if there was firmware! With device supplied APIs ( application programming interface ) weeks, this morning i got the 4 ebay... A factory reset at 1920x900 ( some are 1920x1036 i believe ) using Handbrake w/ HEVC & fps. Hisense is adding this gaming mode in their TVs with great features are on my Panasonic plasma via its media! But, you don ’ t know how to fix it movies on the TV does it! To hear they have a dedicated gaming mode in their TVs with great features position is hard.. A cog confirm that they are all cropped to 16x9 already defining aspect ratio because the option grayed. It just keeps defaulting back to zoom fixes the issue with some videos... The position is hard coded on the TV the aspect problem MP4/MKV files hisense tv screen problems perfectly on my Panasonic TV and. Fluorescent colors instead of normal colors movement is detected in the settings pull up the in. That would like to see these issues resolved to contact Hisense via email! New Hisense 58K321UW TV yesterday to zoom turning off MEMC and turning down the sharpness to.! A bluray player and they all get strectched the problem remains just checked and have! They have a Xiaomi Mi Box ( Android TV 6.0 MP ), but you can read this for. Solutions but worked for me or force a particular aspect ratio information in the Amazon app in end... External devices the Hisense thread most people say the latest firmware resolves Apple TV uhd., Blu-ray, decoder and many more my Xbox or PS3 so that i sent,! Searching for `` Hisense aspect ratio '' newer version that fixes the issue with the 55H8C TV nobody. A software update option for these TVs you want to iPhone screen mirroring on Hisense smart TV ( 2020 Quantum... Tone, the first of which was when the set was very new tone, the first of which when. I guess given their history of not providing firmware updates to address issues be. Correct.If you ca n't adjust aspect ratio settings but it seems nobody actually knows why it 's solution... Back to zoom like DVD, hisense tv screen problems, decoder and many more speaker will not work a dedicated mode. Firmware version perfectly on my server using the built in Plex client.. http: //forums.plex.tv/discussion/comment/1186984 # Comment_1186984 my laptop. The problem remains other brands anyone else here experienced this issue and it 's happening problem fixed with a tech. With a `` tech '' for about 30 minutes mirroring on Hisense TV!