So she then hung up in my face . Given to me by my brothers widow, as part of his estate, so obviously, important to me, besides the obvious value. They informed me that the claims were being processed. My most recent item arrived with the shipping box completely destroyed. !Tried to call Fedex UK but cannot reach a human.This has cost me a full day's leave and with no point of contact this is both shoddy and shocking. When I checked the tracking it claims to have been signed for by a mystery person in "Flat 3" with no additional info given. Turnaround Time. Expected time past, no problems as my office looks up the drive so I can easily see when the delivery van turns up. Called FedEx support again and was told that the fee is from a 30% tax on the value of the box and it is listed on the customs website. It's meaningless. If nothing comes in the next few days, hopefully Amazon can do something about the package not even arriving, since clearly people who have wrote reviews here have had no luck getting a refund from FedEx, or good customer service. I contacted them numerous times over the four months, asking why its taking so long. Any company thinking of using think again. P.O. Called “oh no one submitted your claim” . Review #1440617 is a subjective opinion of poster. 2020-12-14 18:43:07 ... FedEx UK's compensation scheme is a bit like being asked to countersign your claim with the signatures of both sets of great grandparents, impossible. Contacted CS twice, 12/24 & 12/26, promised "escalation and return call in 20 minutes"-never heard from anyone. Not responding to customer questions, concerns or complaints is unforgivable. 3. Add to a Claim. Hm. Step 4: Schedule an inspection If an inspection is necessary for your claim, FedEx will notify you. FedEx Kinko's is now FedEx Office. Case Number: 061993****. Your experience matters. They obviously don’t care either and it’s sad. Average 6.4. from 0 - 10. Review company . I said in the delivery instruction that 'please call me when arrived' but the driver still didn't call me and assumed I was not at home. FeaturesFind out what FedEx® Claims Online can do and learn about its features. Write a review. Shouldn't have anything to do with Covid. Your report has been sent to our moderators for review . the FedEx shipping service is so bad that I still don't get the package delivered today. Claims Adjuster I salaries at FedEx Ground can range from $52,378-$56,291. Immoral company! : Sutherland House, Matlock Road, Coventry, CV1 4JQ. Fedex has potential, they used to be a performing company. Today I'm going to pick my package myself in the FedEx location but I don't have a car so it's really inconvenient. ", "avoid", "do not use Fedex". See instructions below** How it works STEP 1: Click the button below to login to Pulse (first-time users need to create an account) STEP 2: Click "Submit a claim" STEP 3: Fill out claim information and upload supporting documentation . Driver said noone home but he never called, Driver is rude and mean to me and my children. Ill NEVER use FedEx again.. I hate fedex, and I always have. Ran over fence crushed award winning tulip bulbs. Add supporting documents. Review #1662723 is a subjective opinion of poster. FedEx ranks 57th among Shipping sites. Value for money. Personally I feel they can't get the job done in a timely manner. 0 comments . Details . Of course there was no Reason given for the Denial just some LAME Generic “Unfortunately we cannot approve your claim,, yadda yadda..” I couldn’t believe it.. How can a Company as big as Fedex making Millions of $$’s deny a claim which completely shows their Negligence?? Claims service is the top reason people purchase insurance. 1.8. One of the worst experiences with a company I’ve ever had, and I’ve had some bad ones. Has to be the worse of any shipping service. I still just not believe a billion dollar company like FedEx is acting like retards that just shows that management down to employees does not care about their job, This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. The reason of the return is – Incorrect delivery address of the package. 14 reviews on TrackingMore . I believe FedEx deliberately denies most if not all of their claims as they probably dont get many people to challenge or give Blowback. Diversity of Products or Services. Email file.claim@fedex.com. I had then proceeded to file a Damage claim on Fedex’s website.. I made arrangements for them to call me when it was close so I meet them. I don’t understand how this company stayed in business for so long. This year leave it to Fedex to mess up another delivery. We are processing your message. Pack, ship and more at over 1,800 locations. You may be asked to call customer service at 1.800.GoFedEx 1.800.463.3339 to schedule an inspection. I love online shopping and every single time fed ex has been late. 156 views . On the final review screen, check to see that all the information input is correct, then hit "Submit." Original review: Dec. 28, 2020 FedEx Montenegro is performing fraudulent activity. **Please note: All claims are now submitted through Pulse. I applied for a job and I was on time for the orientation and when I arrived they told me that they never knew anything about any orientation at 2 pm .I already lost 4 hours of my previous work that I got for morning.i’m sorry but this is unacceptable. When the Buyer received the Receiver he immediately messaged me with Photos showing a Large Dent on the Right hand side of the Receiver.. Because of this Impact the electronic internals were now damaged as the Stereo could not generate or Reproduce Sound. She lives 9 hours away. What happened? Sheryl Hubbell worked for FedEx SmartPost, Inc. (FedEx) for about eight years until Fed Ex fired her in 2014. According to Fedex when you ship a parcel with them it is covered with up to $100 of Insurance without having to purchase any additional insurance. ... Today, FedEx is trying to claim that they have an incorrect address. Why doesn't FedEd take care of this.. it is not my fault or the shippers fault that the idiot left my package in the pouring rain! What kind of service is it? Tracking is even a bigger joke, useless tracking information. Close. Way to go lazy fedex driver. The item (cast iron engine) was cracked and broken into two pieces. Find a FedEx locaton in Ontario, Ontario to dropoff a package, print photos, cards and calendars during the holidays. I called FexEx and filed a claim, sent pictures and everything. Housing Starts, Jobless Claims, FedEx: 3 Things to Watch. My package stated delivered in my locker at my apartment that was never placed there. 714 reviews for FedEx, 2.2 stars: 'I have a package that is supposed to come from California to NY. Next thing I know and see, it’s now in Texas and who knows why! FedEx - Still Waiting For Someone To Contact Me!!! Take the “”” Useless delivery company. It was in California and supposed to be Amazon prime. Warranty. Fedex should change top management, the CEO, CFO, board of directors. On delivery days that FedEx claims local weather delay, we regularly get deliveries from both USPS and UPS. 1. Big Lier- FedEX delivery manWe have check our neighbor's camera recording for the day it says delivered, and no one on came on our porch neither anyone seen on street that daymy neighbors are well reputed higher post employees who works for reputed companies and confirmed they have not noticed on their front camera When we informed to FedEx FedEx did not do Any investigation that where they delivered the currier which is 22 KG chairseriously, it's concern me a lot.I hope all reviews been read by Company or no outcome by all these reviews postedbecause I do not see any initiative responseAfter claim now 48 hours past Still no result of investigation and story change by customer service assistant as we mentioned that we have recorded footage for that day- no delivery was madeSo called Assistance lady from Fedex- she talks the way they donot carei am at point that i feel I should charge them hourly for time i spend on phoneWith helpless assistant who is just spending time to chitchat and get paid FedEx does not care we use their services or not as they have many customers to fool around because, based on all reviews on website, I do not think anyone from FedEx care about all these victim customersDose any one read my review? Please contact our claims office if you have not received acknowledgment after 30 days of filing your claim. I live in California so it was supposed to be here in 3 days. states. Apparently I'm supposed to intuit that FedEx needs pictures of bubble wrap or else one's claim will be denied. Box 256 Pittsburgh, PA 5230 I can forgive occasional delays, but 3 times in less than a month with no explanation is unforgivable. Hope I never have to use them ever again. If the claimant has a history of excessive claims than the account should be canceled after claim is paid. FedEx Philippines was first mentioned on PissedConsumer on Oct 03, 2019 and since then this brand received 8 reviews.. FedEx Philippines ranks 204 of 1046 in Transportation and Logistics category. Original review posted by user Jul 21, 2020. The employee told me they would have their supervisor look at my inquiry and get back to me by the end of the day. Also, customer service right now is also terrible. We’re truly in an age where a corporation has more rights than an individual, and it will eventually lead to horrors we don’t even want to contemplate. Review #1694277 is a subjective opinion of poster. FedEx Express and FedEx Ground Claim Form Instructions and Frequently Asked Questions (FAQs) Read the following FAQs for answers on the claim resolution process. According to the Tennessee Secretary of State, absentee voters can mail their ballots using methods other than the United States Postal Service. Will ask my dad to never use this courier again, same with the rest of my family and I. Review #1590323 is a subjective opinion of poster. Customer service. How could this happen as I just sent the packet 3 hours earlier in the day…? A package from dallas, tx to southeast Missouri takes 6 days to arrive when fedex tracking said it would be delivered in 3 days, fedex must used team of horse with a covered wagon. Fedex - Claim Review. Not delivered for another 6.5 days due to "weather in Memphis", no refund, because they don't guarantee anything since last March, FYI. Insurance Quality. Fortunately for Protective customers, we have an Indianapolis-based direct loss reporting unit, integrated with centralized claims staff, that is available 24 hours a day, seven days a week. Product or Service Quality. That’s why this stuff is important now, when we’re just talking about driveways and stuff. Ordered package from Amazon on the 31st. FedEx - Can't get my money back or my phones. https://www.youtube.com/watch?v=mYNALyJxjZU i love pissedsconsumer. Pathetic! Step 4: Schedule an inspection or conduct your own. I’m certain the Buyer who paid his hard earned Money for a Denon Stereo wanted it to be a Functioning one but FedEx made certain it wasn’t Bottom line,,, is I am out $198…. It was sent on 27 July and must deliver on 3 August. How this company is still operating is beyond me, however i suggest businesses not to use FedEx otherwise your customers may choose not to shop with you again!. I cannot make sense of what they are saying and they don't seem to understand what I am asking them for... therefore NOTHING is getting resolved and FedEx keeps telling me they cannot complete the claim until they get this letter from the shipper! If I have a choice I will not be shipping with FedEx so I don’t have to deal with this awful driver. So FedEx customer service (which is a separate department from claims) decided to try and handle the claims people for me. Box 5006, Harrison, AR 72602 Factual background. Then they denied all the claims. You can see it was more than two months ago. Then they denied all the claims. Price Affordability. In fact, the odds are FeEx will settle with you rather than go to trial. Nov 16, 2016 . One can not be on stand-by for the whole day. Now whoever at Fedex who was physically Handling this Box must have been playing soccer with it or seeing if it could fly off a building,,, Had to be something Drastic to cause this type of Damage as the Package was truly re-enforced and packed so well.. Do I have worry all the time If my package will be empty or delivered somewhere else? With the newly reformed system, some appeals were being processed and reviewed in only 36 days. FedEx stock gained 15% over the last month to levels of around $273 currently. I wish they had negative stars to choose from because that is what I would give. The driver claims that “FedEx will not deliver to us” if this continues, however I don’t think this is allowed considering that we are paying for the service...I would understand if the dog was vicious, but every time that this driver is here, the dog has left him alone and did not bark. $145 for the Stereo and whopping $53 Freight Charge. Details . Are you frickin' kidding me? DO NOT USE FEDEX!!! Reply. SO DISSAPOINTED!!! How to file a claim for multiple missing packages on FedEx. It left my hands and went into FedEx’s possession on June 11th from CA till it got delivered in MD on June 15th so for 5 days this Box was being Brutalized. Exchange, Refund and Cancellation Policy. Having been a loyal customer of FedEx for over a decade, this is obviously not an issue. If you ever have the discomfort of attempting to file a damage claim with Fedex you will realize the struggle I have gone through. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Do you have something to say about FedEx? Review #1584280 is a subjective opinion of poster. • Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review • Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions: Review #2127316 is a subjective opinion of poster. Stating he delivered it to wrong address. I have no idea what sense that makes... so basically I had to contact the shipper and get this letter from them stating this! Only the latest review will count in the company's TrustScore. This Receiver was Packed Extremely well even by my standards. They’re unresponsive, ARC is unresponsive, etc. Unfit for purpose. I understand if 3 to 5 days late its ok but my delivery has too much late. Website . They never contacted the recipient. The lawsuit comes on the heels of the Commerce Department’s May addition of controversial Chinese telecom giant Huawei to a list of targeted entities and restricted exports. Sedgwick’s property and loss adjusting team offers global expertise in property insurance claims and solutions for commercial and residential markets. I recently sold a Denon AV Stereo Receiver, I had a similar Yamaha Stereo Box with the formed Styrofoam inserts as well as additional Foam Blocks for added support topped off with the Styrofoam popcorn fill.. However, it is a service that is rarely appreciated until you’re involved in an accident. You can file a claim for a missing FedEx package within nine months of its shipment date through the company's Express, Ground, or Freight services. For Freight claims, please send supporting documents to file.claim@fedex.com. Step 3: Submit your claim Review the information you have entered, submit the claim form, and print your case number page for your records. We have the ability to administer programs globally while still understanding the complexities of regional delivery. No question it was them, even the driver says so. KNOXVILLE, Tenn. (WVLT) - A local woman is warning others after she claims she was turned away by a Knoxville FedEx when she went to drop off her mail-in ballot. I call customer service and just get the run around. Needless to say it has been almost 2 weeks going back and forth trying to contact this shipper (who apparently is in China but ships through someone in the states) the language and time barriers are ridiculous! sorry i had to delete the first link on youtube review on how $4100 was accidentally emailed as storage fee. Ordered a heat press on eBay, came in time however the FedEx driver left my expensive package sitting on my door step and it poured rain that day (he/she did not wrap my package) the box was soaked, my machine was literally sitting in water. Also, nothing was done. FedEx ask the sender to file a claim and it was done: “We have opened a claim with FedEx, Case Number : 020440****”, 2/4/2020. You could very clearly to see that a delivery man passed our house. Is it not the case that if an insurance premium is paid then a legitimate claim needs to be paid. Literally, every other person that has come to my house has not had trouble finding it. Specifically, the driver in FedEx just assumed I was not at home for no reason. Only the shipper can do this, and in the event the claim is paid, the shipper gets the check, which he should then forward to you. Do not call FedEx or eBay for the status of your claims. Then on van for delivery and trying to get customer service is a joke to. This thing happens the second time and I won't trust FedEx anymore, Fed ex has never been reliable! Please Note. Fedex is such a joke. Due to the fact that FedEx SmartPost is an economic service, status updates for your claim will not be available through eBay or FedEx. Sedgwick’s casualty risk solutions are designed to care for your employees and customers, protect your brand and save you money. They shirked all responsibility over my item and I am out of pocket. I've been promised multiple call backs, as well as a claim was made and still no one has contacted me, nor has my daughter received her gift. Because we are a business we have an account manger, however she doesn't take calls or answer emails either. I paid for express shipping to get an order before Christmas. The fedEx guy drove all over my lawn and got Stuck in my yard he was Lost told me he couldn’t get a tow truck I told him he had to again told me he had no money for a tow truck and the company wouldn’t pay for 1 so then the guy almost hit my house and Tore up my whole front yard I finally pulled him out called the company they told me to get the estimate which I did and it’s been over a month still have not gotten any money the first month I got the run around hopefully someone will tell me something soon he he had no Business being in my yard he was lost thought my yard was a road clearly tell that it’s not. Recent recommendations regarding this business are as follows: "Use DHL or ups. Update by user Dec 16, 2016. Useful. My purpose for sending is meaningless. the fb share reached the targeted audience and reposting it for this web contributors. This estimate is based upon 1 FedEx Ground Claims Adjuster I salary report(s) provided by employees or estimated based upon statistical methods. YES YOU READ THAT RIGHT. Rating Details. They know they are too large for anyone to tackle, so they don’t care. Even when the dog is inside he gets upset at him barking through the window! Review your information, submit the claim form, and print the case number page for your records. 3 times my delivery was on van to be delivered never arrived then tracking shows delivered. Driver ran over our stone border along driveway and destroyed 22 feet of it. Driver cover it up or Fed Ex. Proof of Value Such as invoice stating the Cost, Photocopy of Fedex receipt, any other applicable documentation etc.. I mailed this packet off to the “Cargo Claims Dept” on Monday 7/2/19. Had to submit claim 3 times. Crap co Box 256 Pittsburgh, PA 15230 If you fax your claim, you will receive a confirmation letter by return fax. How many stars would you give FedEx? It is now three days late. Review #955988 is a subjective opinion of poster. The claim said it would take 5 to 7 business days to render a Decision. Possibly more than the claims they deny? 1.8. www.f edex.com. I even have email confirmations for them as well! I had an important package that was supposed to be delivered today. They apologized and promised me that it will delivered at January 5th . This is a blatant lie. How to file a claim for multiple missing packages on FedEx FedEx is investing $200 million in more than 200 global communities by 2020 to create opportunities and deliver solutions for people around the world. file.claim@fedex.com Fax 1.877.229.4766 FedEx Cargo Claims Dept. 45 mins later I receive a "attempted delivery noone in". FedEx Claims Dept. You've already flagged this Diane 3 reviews. They don't deliver packages to my doorstep, they throw them at the end of my driveway and now this one has disappeared. Proper Packaging GuidelinesHelp ensure that your packages arrive on time and in good condition with proper packaging, taping and labeling. Same story as everyone else on here. Diversity of Products or Services. FedEx Reviews 14,737 • Poor . How to file a claim for multiple missing packages on FedEx. Start a free trial now to save yourself time and money! They are a JOKE!!!! Somehow it was marked as delivered. Review #1589113 is a subjective opinion of poster. Id leave no stars if I could. We specialize in large/complex losses, large domestic and international commercial risks, middle market commercial property losses, and real estate, residential and catastrophic losses. There are a video that it wasn't delivered. I don't understand why they couldn't figure it out. Thats weird. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Advertisements Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Fedex is the worst company for int… Fedex is the worst company for int shipping, the customer service are nice people but the amount of excesses is beyond a joke, over 2 weeks to get a parcel from China and Its still not here, You pay for int priority $50 and it would have been quicker via normal royal mail post, do not use this service, read the reviews. Otherwise I was very well informed prior to the delivery (only one day too soon :-). I’ve done everything they’ve asked, and at this point have spent over five hours dealing with it, getting hung up on, excuses, the runaround, etc. They don’t deserve this 1 star. Submit up to 50 claims at one time. Thank You for Your Reply! So send my money back to my address. On the final review screen, check to see that all the information input is correct, then hit "Submit." I was told that my claim was approved and that FedEx took responsibility for the error however, because the "shipper" used a FedEx account I had to get a letter from them stating they would not file a claim against them since I was filing one... Um WHAT? Oh...I see....You think that WE control the weather...LOL. Review #1298908 is a subjective opinion of poster. I was told by their CS that Fedex stopped guaranteeing, or issuing refunds last March. At one point, they even admitted that they think they don’t have any liability for property that they damage. I understand that dogs can be a threat to drivers, but the dog was nowhere near him and didn’t even bark or make any noise. We have spoken with there customer service so many times that they actually have had noted our account not to deliver before 1:00pm. I always try to avoid them because they absolutely suck. So, it is better to keep track of your claim and be regularly updated about the progress. Expecting a parcel, a heavy one so waited at home for delivery to help. I gave the required information.. Showed Photos of the Receiver from Before and After… 4 Pictures total and then submitted the claim being very optimistic that it would get approved as this was a fully Legit claim. Perhaps you should GO TO THE STORE for your purchases and they won't get wet!!! And for them "small" means "less than $500." - Print your case number page for your records. Pkg was in Newark by 8 am the next morning, 55 miles away. I have waited nearly 2 weeks for my parcel and only to find out they will ship it back to the shipper! Fedex claimed my parcel was delivered on a day no one even knocked on my door. My tracking number is 395208****33. Displays a corporate culture of dishonesty, lack of integrity, and disdain for customers. FedEx and ARC spend weeks ducking calls, making empty promises, demanding more info, etc., and then today call me a “liar” and “shady”, just because I expect to be compensated for the damages to my property. After politely insisting that the seller take action, a FedEx driver showed up, asking to see the packaging and the damage. I'm currently waiting for a package to be delivered to a customer of ours. After I waited all that time, they just returned it back without come to my house . Well not only will I never use another service from FedEx ever again but I will be sharing my experience with Fedex on their Social Media Sites as people need to know what this company is about and how they treat Customers with Valid Claims.